Shipping Policy

Every order rides with a trusted carrier and reaches all 50 states, plus APO, FPO, and DPO military addresses.

Delivery footprint

• All 50 U.S. states
• APO/FPO/DPO military addresses
• Standard P.O. Boxes (USPS only)
• Not available: U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
• Not yet available: shipments outside the United States

Cut-off time

Place your order before 3:00 PM EST on a business day and it enters that day's queue. Anything later, or placed on a weekend or federal holiday, moves to the next business day.

Handling (our side)

2-4 business days. Business days run Monday through Friday, holidays excluded. Your order is packed and handed to the carrier. During peak periods handling can run toward the top of that window, and you will get a Processing Confirmation email once it enters the queue.

Transit (the carrier's side)

4-6 business days once the carrier picks up the package. This covers standard addresses across all 50 states; actual speed can vary with region, carrier load, and weather.

Total delivery window

Weekends and U.S. federal holidays are never counted. An order placed after 3:00 PM EST on a Friday starts processing on Monday.

No minimum, no catch

• Every order qualifies, regardless of size
• Covers all 50 states, APO/FPO/DPO addresses, and standard P.O. Boxes
• Express or overnight upgrades, where offered, are billed separately

Who carries your box

• USPS: USPS Ground Advantage and Priority Mail
• UPS: UPS Ground
• FedEx: FedEx Ground and FedEx Home Delivery

Carrier assignment depends on weight, destination, and available network capacity, and is confirmed in your Shipping Confirmation email. P.O. Boxes and APO/FPO/DPO addresses ship via USPS.

APO, FPO, and DPO addresses ship the same as any domestic order, though extra postal handoffs stretch transit time.

• APO: Armed Forces Post Office (Europe, Middle East, Africa)
• FPO: Fleet Post Office (ships and maritime locations)
• DPO: Diplomatic Post Office (embassy and diplomatic locations)
• Standard P.O. Boxes: delivered via USPS

These windows are set by carrier and postal regulations, cannot be expedited, and can stretch further during peak seasons.

What lands in your inbox

1. Order Confirmation: sent the moment you check out.
2. Processing Confirmation: once payment and address are verified.
3. Shipping Confirmation: tracking number and carrier, sent at dispatch.
4. Delivery Notification: sent by the carrier at drop-off.

Save our address to your contacts, and check your spam folder if a message seems missing.

Three ways to check status

• Tap the tracking link in your Shipping Confirmation email.
• Use our Track Your Order page with your order number and email.
• Go direct to the carrier: USPS (tracking.usps.com), UPS (tracking.ups.com), or FedEx (fedex.com/fedextrack).

Tracking numbers can take 24-48 hours to activate in the carrier's system after dispatch. That is normal.

Wrong address on file?

• Within 12 hours of ordering: we can usually update it before fulfillment begins.
• After 12 hours: a change cannot be guaranteed once the order is assigned for fulfillment.
• After dispatch: the carrier requires a formal correction request, which can add delay or cost.

Email [email protected] right away with your order number, the correct address, and the address originally on file.

Lost or stolen packages

Once a carrier marks a package "Delivered," we cannot take responsibility for it going missing or ending up at the wrong door. Most carriers accept claims up to 30 days from the delivery date.

1. Check with neighbors or others at the address.
2. Share your tracking number with the carrier to confirm the drop location.
3. File a carrier claim for higher-value items.
4. Send us the tracking number and the carrier's response, and we will take it from there.

Running late?

If a package has not arrived 6 business days past the estimated delivery date, reach out with your tracking number. We will open a trace with the carrier. Most late packages still show up, though a full resolution can add another 11-16 business days.

Arrived damaged or wrong?

Tell us within 7 calendar days of delivery if something arrived damaged, defective, or incorrect.

1. Photograph the item, the packaging, and any damage on the box.
2. Email [email protected] with your order number, tracking number, description of the issue, and the photos.
3. We will fix it: a free replacement (if in stock) or a refund processed within 5-7 business days, whichever works for you.

Damage or wrong-item claims filed after 7 days cannot be accepted, since carriers hold us to strict windows too. The item can still be returned within 30 days under our Return & Refund Policy, with return shipping paid by you.

We currently deliver to all 50 states plus APO/FPO/DPO military addresses only. U.S. territories and addresses outside the U.S. are not covered, so check back with us later.

Delivery windows are estimates, not guarantees. Our timelines (2-4 business days handling plus 4-6 business days transit) describe normal conditions. Carrier delays, weather, holidays, address issues, or in-transit damage can shift a delivery date.

We track every order and will dig in with the carrier if something runs past a reasonable window.

• Email: [email protected] (replies within 24 hours, business days only)
• Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
• Address: CA
• Contact form: Visit our Contact page

To help us move fast, include your order number, order date, the email used at checkout, your shipping address, and a tracking number if the order has shipped. We do not respond on weekends or federal holidays.