Return & Refund Policy

Most items at Metro Streetwear can be returned within 30 days. A mistake on our end (wrong or defective item) is handled differently than a simple change of heart, and both are covered below.

To qualify for a return, an item needs to come back the way it left us:

• Unworn and unwashed
• Original tags still attached, where they apply
• Original packaging intact
• No odors, stains, or damage
• No alterations of any kind

Even a quick try-on at home counts as worn, so those items are not eligible.

1. Email [email protected] within 30 days of delivery.
2. Include your order number, the email used on the order, which item(s) you are returning, and why.
3. If the item arrived damaged, defective, or wrong, attach a few clear photos. Our Shipping Policy covers the 7-day damage window.
4. We will reply with return instructions.

Once your return reaches us, plan on about 3-4 weeks in total:

• Inspection once received: 2-3 business days
• Refund processed: 5-7 business days
• Bank posts the refund: 5-10 business days (PayPal is usually faster)

The time your package spends in transit back to us depends on the carrier and is not included above. Refunds always return to the original payment method.

We do not process direct exchanges. Need a different size or color? Return the original within 30 days of delivery for a refund, then place a new order for what you need.

If your item arrived damaged, defective, or wrong, we will send a free replacement (subject to stock) or a refund, whichever you prefer.

• Final sale or clearance items
• Customized or personalized items
• Gift cards
• Anything returned after the 30-day window

• Email: [email protected]
• Hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)
• Address: CA